Diane,
If the password you are looking for is the same as the email request on Wednesday, October 31, 2012 that password is for downloading GETLinked Software from our web site and it is available to active customers.
You can purchase a software subscription at our online store and you will be emailed a current password to download the latest version of GETLinked Software and support documentation. Also look in your email (sent 10/31/12) with links to our web site products and services.
If you are looking for the password for your Point of Sale "Polling" process you will need to contact your Point of Sale dealer since that is the part that changed. Ask who made the change and then follow that answer.
Thank you for the post.
GETLinked Software